Skip to content
Log in

Legal

Terms of service

The agreement between your business and call2all when you use the website, the dashboard or the API.

Draft, pending legal review. This text is not final and may change before launch. Items in [square brackets] are still to be decided.

Last updated 28 Oct 2026

  1. 01

    Who we are

    call2all is operated by [legal entity name, registered address, GSTIN and PAN]. In these terms, “we” means that entity and “you” means the business that opens the account.

  2. 02

    Your account

    call2all is for businesses. You must give accurate details and keep them current.

    • You are responsible for everything done with your account, its members and its API keys.
    • Keep passwords and API keys secret. Revoke a key straight away if you think it has leaked.
    • To rent Indian numbers you must complete business verification (KYC) with the documents we ask for.
  3. 03

    Prepaid Balance and prices

    Usage is paid from your Prepaid Balance at the prices on our pricing page, which exclude GST. GST is charged on each recharge. The rate for a call is fixed when the call starts; a price change applies only to calls that start after it.

    Recharges are non-refundable and non-transferable, and the balance never expires. The full rules are in the Recharge & refund policy.

    If a charge takes the balance below zero, the shortfall is recorded as debt and is settled first from your next recharge. While there is debt, no new calls start.

  4. 04

    How you may call

    Outbound calls are for service and transactional purposes only, and you must follow the Acceptable use policy and the telecom rules that apply in India, including TRAI's regulations on unsolicited commercial communication.

    You are responsible for having the right to call each person and to record the call. We do not yet check numbers against the national do-not-disturb registry (NCPR); that check is your responsibility.

  5. 05

    Your data

    Your contacts, recordings, transcripts and call results belong to you. You allow us to store and process them only to run the service for you, as described in the Privacy policy.

  6. 06

    AI agents

    Agents follow the instructions, tools and data you give them, and they can make mistakes. Review your agents, test them before you use them with customers, and do not rely on them for decisions that need a person.

  7. 07

    Availability and changes

    We work to keep call2all available but do not promise uninterrupted service. We may change features; we will give notice of changes that materially reduce what you can do. Version 1 of the API only changes in ways that keep existing integrations working.

  8. 08

    Suspension and closing an account

    We may pause calls or suspend an account that breaks these terms or the law, or that puts people or our telecom partners at risk. You can close your account at any time. Unused balance is not refunded.

  9. 09

    Liability

    [Limitation of liability, indemnity and the cap on damages, to be drafted by counsel.]

  10. 10

    Law and disputes

    These terms are governed by the laws of India. Courts at [city] have jurisdiction.

  11. 11

    Contact

    Questions about these terms: support@call2all.in.