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Legal

Grievance Officer

Who handles complaints about call2all under the IT Rules, 2021 and the Digital Personal Data Protection Act, 2023, and how to reach them.

Draft, pending legal review. This text is not final and may change before launch. Items in [square brackets] are still to be decided.

Last updated 28 Oct 2026

  1. 01

    The Grievance Officer

    The Grievance Officer has not been appointed yet. The details below are placeholders and will be filled in before launch.

    Name
    [To be appointed before launch]
    Designation
    [To be appointed before launch]
    Email
    [To be appointed before launch]
    Postal address
    [To be appointed before launch]
    Hours
    [To be appointed before launch]

    Until then, write to support@call2all.in and put “Grievance” in the subject.

  2. 02

    What you can raise

    • How we collect, use, keep or share your personal data, or a request to see, correct or erase it.
    • A call you received from a call2all customer that you did not want, or that broke our Acceptable use policy.
    • Content or conduct on call2all that you believe is unlawful.
    • Anything else about the service that our support team has not resolved.
  3. 03

    What to include

    • Your name and how to reach you.
    • If you received a call: the number that called you, the number it called, and the date and time. We can find the call from these.
    • If you are a customer: your account email, and any call id or request id from the dashboard or the API.
    • What happened, and what you would like us to do.
  4. 04

    How quickly we answer

    We acknowledge a grievance within 24 hours and resolve it within 15 days of receiving it. [Counsel to confirm these timelines, and any shorter ones for particular kinds of complaint, against the current text of the Rules.]

    If you are not satisfied with the decision, you can appeal to the Grievance Appellate Committee set up under the IT Rules. [Counsel to confirm the appeal route and period.]

  5. 05

    Stopping calls to you

    You do not need a grievance to stop calls. Every outbound call made through call2all offers an opt-out: say so to the agent, or press the key the message tells you to. Your number then goes on that business's do-not-call list.